Frequently Asked Questions

Do the ankle holsters come with the calf strap?
No. The calf support strap (C14) is an optional item that can be used with all of our ankle holsters.

Can I change the color of the snap on the accessories?
Yes, on all uniform accessories you can choose silver, brass, or black snaps.

Does The Companion come with both a clip and a belt loop?
No. The Companion holster comes with belt slots on one side of the holster for belt carry, and either a clip or a belt loop on the other side for IWB carry. It can be worn inside or outside the pants.

Are the holsters interchangeable on the style #11D shoulder rig?
Yes. You may purchase additional holsters as long as you use a DeSantis harness.

What is your return policy?
Merchandise returned for credit, exchange or repair will be accepted for inspection and/or disposition, only with PRIOR FACTORY AUTHORIZATION. Any merchandise returned for credit or exchange within 10 days from date of invoice, is subject to a 20% restocking fee. Anything over 10 days will not be accepted. Shipping charges are non-refundable. Please call our Returns Dept at (800) 424-1236 for a Return Authorization Number.

Do tension screws need to be adjusted on the holsters?
Yes. Frequently they fall from the holsters. If you use the holster daily, you should tighten the tension screws frequently to keep them from falling out.

Does the style #N87 have a thumb break and can it be adjusted or replaced?
Yes. It has an optional thumb break, style #N99, that can be purchased separately. Price is $12.95.

Can I use the N99 Optional Thumb Break on my N91 Tuck-This holster?
The N99 optional thumb break will not accommodate the N91 holster. Our N91 does not feature the Velcro attachments to accommodate the optional thumb break.

Are the holsters replaceable for the Gunny Sacks?
Yes, they come in various styles - small, medium/ large, Glock 26/27, Kahr K9/K40 and Colt 1911.

Is the Style #005 available for many guns?
Yes, it is a generic holster that will fit most semi autos.

Does the style #028 retain its shape after drawing the gun from the holster?
Most of our models have a memory band that keeps the holster from collapsing. Some models do not have a memory band. Call Customer Service to see which models are available with the memory band.

There was a price on your website, when I called it was different. Why?
The website is as current as possible, however there may be a misprint or a change that was not on the web site yet due to time factors here at DeSantis. DeSantis is not responsible for any misprints, typos, or incorrect prices on this website. Any questions feel free to contact us.

I requested air delivery and my order was not received on time. Why?
Please note the availability of your item before ordering. If an item is in stock, it will ship within 24-48 hours regardless of selected shipping methods. To ensure your order will ship within a time that is to your satisfaction, please call customer service at 800-424-1236 to place your order. If an item is delayed longer than the noted availability, you will be notified via email or phone before your order is processed. Due to the overwhelming orders we receive for our products, a delay in shipping is expected. Orders received after 12pm EST will be processed the next business day.


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